Terms and Conditions

Terms and Conditions

Terms and Conditions

These terms apply to all users of the domain Please read the Terms and Conditions carefully before placing any orders on Due to Austrian legislation we only accept orders from those over 16 years old. If you are under 16 years old you must let your parent or guardian accept THE UPSCL’s privacy policy before you register to use this site or any of this site’s services. Changes made after you have placed an order will not affect your order unless we are required to make the change by law. THE UPSCL reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes. If you do not agree to any changes of these Terms and Conditions, we kindly ask you to contact us immediately at


THE UPSCL does not guarantee that all items included in the THE UPSCL web shop are in stock at the time of your order. In the event that an item is unavailable, THE UPSCL will contact you shortly by phone or by e-mail. THE UPSCL cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. THE UPSCL may at any time amend the content of the site. Although THE UPSCL strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, THE UPSCL will give you the option of placing a new order with the correct price or canceling your order. THE UPSCL, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where THE UPSCL acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. THE UPSCL cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. THE UPSCL cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright Permission Notice

Copyright in the documents provided in this site (including, without limitation, the trade marks of THE UPSCL, logos, graphics, text, photos, designs, videos, logos, icons, images, data and software) are owned by or licensed to THE UPSCL. You are authorized to use this material only for personal, non-commercial pur poses. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from THE UPSCL. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion there of, shall be granted or implied. For press inquirers please email


Our trademark include THE UPSCL name and logo. This trademark may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

Privacy Policy

All personal information saved on the site will be handled with utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of THE UPSCL. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from THE UPSCL. If you wish to end your THE UPSCL subscription, you may make the changes in your account settings or send an email to State your name and email address and a short description of the matter in the email message. All customers paying by card are subject to validation checks. THE UPSCL reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.


Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.


The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.


We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Force Majeure

In case of Force Majeure, THE UPSCL’s obligations will be suspended. The contract between you and THE UPSCL can, in such cases, be partially or fully terminated by yourself or by THE UPSCL. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, block age, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, THE UPSCL will attempt to resolve all issues in a timely manner.

Governing Law

These terms of use are compiled in accordance with Austrian law. The laws of your country may differ from Austria. Users should comply with all applicable local and international laws and regulations regarding your use of our website.

Delivery terms

The Web Shop operates Monday to Friday 9am to 5pm CET with exception for Austrian public holidays. All orders are shipped from Austria and we will deliver your order in the shortest amount of time possible. Estimated delivery terms for your country are shown below. Please note that the delivery times provides as guidelines, we disclaim all responsibility due to eventual delays in transfer and/or stock availability. When your order leaves our storage you will receive a shipping confirmation.

First time order policy

For your security, THE UPSCL reserves the right to ship first-time orders to the cardholder’s verified billing address or corporate work address. To avoid delays in receiving your order, please ensure that you provide the correct billing and shipping information associated with your credit/debit card when placing an order.


All orders are shipped as letter post and will be delivered to your delivery address within 3-7 business days. For packaging and shipment in EU countries we charge EUR 5,00. If packages are unclaimed within a certain period of time, they will be sent back to THE UPSCL. All fees in connection to unclaimed packages will be charged to the customer.

Countries to which we deliver:

Sweden, Denmark, Norway, Finland, Germany, United Kingdom, Ireland, Netherlands, Luxembourg, France, Belgium, Romania, Bulgaria, Poland, Czech Republic, Austria, Spain, Italy, Portugal, Greece, Estonia, Latvia, Lithuania, Hungary and Slovenia.

Exchange Policy

THE UPSCL cannot administrate exchanges of items that are purchased from the Web Shop. If you want to purchase a different item or another color please return the purchased item and place a new order in the Web Shop.

Sale Policy

Kindly note that delivery times can be slightly longer due to a large amount of orders.

Return Policy

Please note that our return policy states that all items must be returned within 14 days of the delivery date as letter post. We prefer that you call or email our customer service at +43 720 815315 or before you despatch the item.

As soon as we have received the returned item we will inform you by email. Returns that are not approved by the stated conditions will be re-shipped to you and all fees in connection will be charged to your account.

Important information

Items must be returned to us unworn and in perfect condition. Make sure all products are returned exactly as you received them, with packaging, tags and seal still attached.


You will receive your refund via the same means used to make your purchase. Card refunds will be completed within 10-business days of receipt of the returned item.

Faulty products

All items are quality controlled and checked for any faults before they are shipped. Should you receive an item that is not in perfect condition please contact us immediately at Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct. In this case you will receive a new item, a discount or a full refund for the item and all shipping costs.

If you have any questions kindly call or email our customer service at +43 720 815315 or